RETURN POLICY

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please review our return policy below:

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1. Orders Not Processed/Shipped:
- We will honor any refund request for orders that have not been processed or shipped. If you wish to cancel your order before it has been processed or shipped, please contact us as soon as possible.

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2. Used/Tampered Items:
- We will not refund or accept returns for any items that have been used or tampered with. Please make sure to inspect your order upon receipt and contact us immediately if you believe there is an issue with your products.

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3. Case-by-Case Basis:
- All other return/refund requests will be considered on a case-by-case basis. We reserve the right to deny refund or return requests if we believe the request is unreasonable or if the product does not meet our return policy criteria.

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4. Contact Us:
- If you would like to request a return or refund, please contact our customer service team with your order number and details of your request. We will do our best to assist you and provide a resolution in a timely manner.

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5. Refund Process:
- Once your return/refund request has been approved, we will process your refund using the original payment method. Please allow 3-5 business days for the refund to appear in your account.

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6. Contact Information:
- If you have any questions or concerns about our return policy, please contact us at [provide contact information].

By making a purchase with us, you agree to abide by our return policy. We appreciate your understanding and cooperation. Thank you for choosing us as your hair vendor.