SHIPPING + RETURNS

PROCESSING & SHIPPING TIMES

STANDARD ORDERS

Processing time: Up to 2 weeks
Shipping method: UPS 2nd Day Air
UPS 2nd Day Air transit time begins once your order has been processed and shipped.

EXPEDITED PROCESSING

Processing time: Up to 1 week
Shipping method: UPS 2nd Day Air
UPS Next Day Air may be used when necessary based on the customer's need-by date.

All Orders Ship via UPS 2nd Day Air

SHOP THE CURLY SOURCE

All TCS orders are subject to processing time before they are shipped.

Standard orders may take up to 14 calendar days to process before being shipped.

Processing time is separate from shipping/transit time. Once your order has been processed and shipped, the selected shipping method determines the estimated transit time.

Please do not place an order if you are unable to accommodate our stated processing times.

Please note that expedited processing refers to the time required to prepare your order for shipment. It does not mean the order ships immediately.

If you need your order by a specific date, please provide your need-by date when placing your order. TCS will determine whether the requested date can be accommodated.

By placing an order, you acknowledge and agree to the processing and shipping times listed above.

EXPEDITED PROCESSING

Expedited processing is available for an additional $50 fee.

Expedited orders receive priority handling and are targeted to be processed within 7 calendar days.

Customers requesting expedited processing must provide their need-by date.

Upgraded shipping may also be applied depending on the requested delivery date.

ORDER CANCELLATIONS

Orders may be canceled within 72 hours of purchase for a full refund.

After 72 hours, cancellations may be subject to a $50 cancellation fee if the order has not yet shipped.

Once an order has shipped, it cannot be canceled.

By placing an order with TCS, you acknowledge and agree to these cancellation terms.

RETURNS ♡

RETURNS & REFUNDS

Due to the nature of our products, TCS does not accept returns for unwanted items, change of mind, or items that have been used, altered, installed, worn, washed, or otherwise handled after delivery.

Returns or refunds may only be considered for orders that are received incorrect, damaged, or with a verified product defect.

Any issue must be reported within 3 days of delivery.

Items must remain unused and in their original condition and packaging while the issue is being reviewed.

TCS reserves the right to request photographs, videos, or other information necessary to verify the issue before approving a replacement, refund, or other resolution.

LOST, STOLEN, OR MISDELIVERED PACKAGES

Once an order has been shipped, the customer is responsible for monitoring the tracking information and ensuring that the shipping address provided at checkout is accurate.

TCS is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen.

If a package is marked as delivered but cannot be located, customers should first check with household members, neighbors, building management, and the delivery location.

TCS may assist the customer with contacting the carrier or submitting a carrier claim when applicable; however, TCS cannot guarantee reimbursement or replacement for packages confirmed as delivered by the carrier.

CHARGEBACKS & PAYMENT DISPUTES

Customers are required to contact TCS Customer Service before filing a chargeback or payment dispute.

If you have an issue with your order, please give our Customer Service team an opportunity to review and resolve the matter.

Orders that have been shipped, delivered, or otherwise fulfilled may be supported with applicable order, tracking, delivery, and communication records when responding to payment disputes.

Fraudulent or unauthorized disputes may be investigated and challenged with the payment processor.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, incorrect, or appears to have a verified manufacturing defect, contact TCS Customer Service within 3 days of delivery.

Please include your order number and clear photos or videos showing the issue.

Do not use, wash, alter, install, or otherwise modify the item while your claim is being reviewed.

Once the issue has been verified, TCS will determine the appropriate resolution, which may include a replacement, refund, store credit, or another resolution.